The Contact Centre seeks to provide information and guidance that will help resolve issues or queries on contact.

The Government of Saint Lucia has formally opened an Integrated Contact Centre.  Located on the ground floor of the Greaham Louisy Administrative Building on the Castries waterfront, the Centre is unprecedented here and in the region.

Minister for the Public Service, Information and Broadcasting, Dr. James Fletcher said the facility is expected to completely revolutionize the way the public interacts with the public service branch of government.

The Centre can be accessed by dialing 311 free of charge from any mobile phone or fixed line between the hours of 7 a.m. and 7 p.m.

“The centre will not only redirect your calls but will also provide information and guidance that will help resolve issues or queries without going any further,” Dr. Fletcher said, adding that the objective of the Integrated Contact Centre is to modernize government and provide information in an efficient and cost effective manner.

Ambassador  of  the Republic of China (Taiwan), His Excellency James Chang, said: “It is my firm belief that this Centre will be a very good example of our joint effort to benefit people and to further strengthen the relationship between St. Lucia and the Republic of China( Taiwan).”

The Contact Centre is expected to be integrated with the 911 and 999 emergency facilities. The Centre is staffed by a manager and ten customer service agents who have all undergone intensive training in customer service, emotional intelligence in the work place, process mapping, and general government ministry processes.

The Integrated Contact Centre is part of the Multi-Channel Data Centre and will involve six ministries in the initial phase—the Ministry of Youth Development and Sports; Ministry of Commerce, Business Development, Investment and Consumer Affairs; Ministry of the Public Service, Information and Broadcasting; Ministry of Finance and Economic Affairs; Ministry of Legal Affairs (Immigration Department); and the Ministry of Infrastructure, Port Services and Transport (Licensing department).

The project is being funded by the Government of the Republic of China (Taiwan).