NATIONAL UTILITIES REGULATORY COMMISSION

Vacancy Notice

1. Job Title:                                 Consumer Communications Officer
2. Duty Station:                           NURC Secretariat, Castries
3. Reports to:                             Chief Executive Officer

1. Broad Description:                The Consumer Communications Officer will be responsible for ensuring consumer concerns are examined and addressed, raising awareness of the role and functions of NURC, and managing the public relations of the Commission.

2. Duties and Responsibilities

1. Supports the CEO in day-to-day activities of the Commission.
2. Day-to-day management of the public relations portfolio.
3. Interacting with stakeholders on various issues related to functioning of the Commission.
4. Formulating public awareness campaigns and implementing them after approval from the Commission, consulting with the other team members on suitable publication material.
5. Regular interaction with consumers to increase awareness about the sector, roles, responsibilities and functioning of the Commission and clarifying misconceptions, if any.
6. Disclosing necessary information in the public domain using social, broadcast and print media.
7. Frequently updates the website with current information and messages.
8. Manages the dispute resolution process efficiently, assist in establishing and maintaining a distinct positive corporate image for the organization.
9. Develops and publishes guidance materials on the legal mandates enforced by the Commission, aimed at increasing ease of compliance for regulated entities and awareness of NURC’s role for consumers.
10. Develops protocols for managing public hearings, consumer advocacy and the dissemination of information on sector performance.
11. Produces reports for dissemination to the stakeholders.
12. Raises awareness of NURC’s regulatory role through workshops and other interactive events for power industry representatives, consumers, professionals, and other stakeholders.
13. Performs other related functions that may be assigned from time to time.

3. Conditions of Work

1. The Consumer Communications Officer will be employed on contract for an initial period of one (1) year and may be renewed subject to satisfactory performance.
2. The Consumer Communications Officer will be provided with suitable office accommodation within the NURC Secretariat and institutional support through relevant legislation & regulations as well as established administrative policies and procedures.
3. The Consumer Communications Officer will be required to maintain a motor vehicle for the effective discharge of the duties of the position for which a vehicle allowance will be paid.

4. Skill, Knowledge and Abilities

1. A working knowledge and understanding of and demonstrated ability to ensure full compliance with the provisions of the licences, NURC Act, sector legislations, regulations, protocols, policies and standard operating procedures.
2. A working knowledge and understanding of marketing, corporate/mass communication, stakeholder relations.
3. Knowledge of sound business practices, and personality to serve as spokesperson for the Commission.
4. Excellent verbal, written and technical report writing skills.
5. Excellent interpersonal and public speaking skills.
6. Excellent computer skills, with competency in website maintenance and graphic design.

5. Qualifications and Experience

1. Bachelor’s degree in Mass Communication, Marketing or Business Management with five (5) years’ experience in a position involving Customer Service, Public Relations preferably in service utilities.  Experience with utilities or media will be given preference.
2. Associate degree in Mass Communication, Marketing or Business Management with ten (10) years’ experience in a position involving Customer Service, Public Relations or Mass Communication preferably in service utilities.

Remuneration will be commensurate with qualifications and experience.

Application must be accompanied by a detailed Curriculum Vitae with two references to be submitted by March 8, 2024 and submitted via email to info@nurc.org.lc or mail and addressed to:

Chief Executive Officer

National Utilities Regulatory Commission

P.O. Box CP 6307

Castries

Saint Lucia