MILLENNIUM HEIGHTS MEDICAL COMPLEX

VACANCY NOTICE

Applications are invited from suitably qualified persons for employment in the post of DEPUTY MANAGER – FRONT OFFICE at the Millennium Heights Medical Complex.

A.    OBJECTIVE AND RELATIONSHIP

1. Drive operational efficiency and ensure that the departmental SOPs are followed to meet the customer satisfaction levels.

2. Handle the day-to-day departmental issues and ensure there are no service lapses.

B.     MAIN DUTIES AND RESPONSIBILITIES

1. Responsible for the overall functioning of the department.
2. Analyze complaints received, inform the concerned department for onward transmission to the relevant parties.
3. Participate in the decision-making process for the front office and OPD areas.
4. Train the new recruits utilizing on the job training and any other suitable mechanism.
5. Schedule the duty roster for the staff.
6. Monitor and analyze various quality indicators of the department.
7. Provide necessary data regarding OPC and the Front Office to management when required.
8. Undertake the review and redesign of processes for improvement when required.
9. Handle and report patient and staff grievances.
10. Interact with the consultants and other department stakeholders to ensure a high level of patient satisfaction.
11. Responsible to maintain a functional support system to manage all logistics (enquiries by patients or the public, registration for OPD, investigation, admission, patient support and care according to the hospital standards).
12. Ensure availability of wheelchairs, stretchers, and other patient requirements at the OPD.
13. Be a member of the hospital committees and participate as, and when required.
14. Should be aware of the hospital codes and firefighting systems.
15. Collate, tally and submit uncertified absence forms, vacation leave requests, medical leave forms of team members.
16. Set Key Responsibility Areas for the staff and conduct their Performance Appraisals.
17. Supervise all the staff and report directly to the Manager – Administration and Support Services.
18. Any other related duties assigned.

C.    KNOWLEDGE, SKILLS AND ABILITIES

1. Ability to build strong relationships and work as part of inter-disciplinary teams.
2. Ability to maintain customer confidentiality.
3. Strong communication (oral and written) and interpersonal skills.
4. Strong customer orientation skills.
5. Working knowledge of computers and computer applications.
6. Ability to plan & organize work schedules effectively.
7. Strong leadership capabilities to effectively motivate and coach team members for success.
8. Ability to handle difficult and or conflict situations.

D.    ACADEMIC QUALIFICATIONS AND EXPERIENCE

1. Degree in Business Administration, Hospitality Management or related field.

2. 4-6 years of work experience in a supervisory or managerial role preferably in a healthcare/hospitality environment.

F.     SALARY

          Salary is commensurate with qualifications and experience.

          When submitting your application please indicate the title of the position which you are applying for in the SUBJECT LINE. Interested persons are invited to submit a letter of application, Curriculum Vitae, along with certified copies of documents pertaining to qualifications, plus two (2) recent references via email careers@mhmc.lc and addressed to:

                    Senior Manager – Human Resources

                 Millennium Heights Medical Complex

                 Millennium Highway

                 Castries, St. Lucia

The deadline to send applications is December 8, 2022.

Only shortlisted candidates will be contacted.