HEALTH INFORMATION MANAGER at the Millennium Heights Medical Complex

Published: 8/12/2022 8:08:31 AM





Applications are invited from suitably qualified persons for employment in the post of HEALTH INFORMATION MANAGER at the Millennium Heights Medical Complex.



  1. Provides direction and management to the Health Information Department to ensure patient information is managed effectively and efficiently. reliable supply of hospital forms and the collection, compiling and storage of hospital data and statistics.
  2. Works under the supervision of and reports to Deputy Director of Clinical Services.
  3. Required to respond the Director of Clinical Services and Chief Executive Officer from time to time on matters relating to work in progress.


  1. Supervises, guides, and evaluates the staff of the Health Information Department through the implementation of strategic objectives, developing annual work programmes, establishing SMART targets and directing the allocation of resources to enable the achievement of performance objectives and efficiency in operations.
  2. Supervises and guides Health Information staff in their day-to-day duties.
  3. Supervises the maintenance of Birth and Death Registers.
  4. Plans and schedules meetings with subordinates to explain and implement new policies, procedures, and practices, instruct and provide guidance to employees in hospital rules and regulations.
  5. Develops and directs the implementation of procedures and policies governing health information and coordinates the implementation of changes with other units in the hospital.
  6. Supervises the preparation of a variety of regular and special medical statistical reports, prepares correspondence and other medical statistical data to hospital departments, Department of Health and Wellness and external institutions and agencies.
  7. Supervises and monitors the release of medical information to the public, private medical facilities, government agencies and the Courts in accordance with department and hospital policies and procedures and legal requirements and regulations governing the release of medical information.
  8. Acts as a consultant to hospital staff on issues related to patients' health information, including consents for release of medical information.
  9. Responsible for the maintenance and security of all written and electronic medical records within the facility's Medical Records Department.
  10. Ensures that information contained in the records are complete, accurate and only available to authorized personnel.
  11. Maintains confidentiality of medical records as per MHMC policies.
  12. Use computer programs for tasks such as documentation and converting paper records to electronic platform.
  13. Routinely schedules purging and archiving files to maximize efficiency and library storage capacity.
  14. Collects and collates data in approved format for medical research and for calculating hospital occupancy rates and other required hospital statistical reports.
  15. Organizes the printing, storage and distribution of forms for internal and external use.
  16. Provides technical advice and guidance to managers and staff on department policies and practices, through dialogue and consultation.
  17. Assists hospital management in organizing the work of the department by conducting audits and making recommendations to improve efficiency.
  18. Assists clinical and clinical support departments with data collection and compilation for special projects and or reports as requested and approved by management.
  19. Provides orientation and training for initial and ongoing competence of staff.
  20. Remains current with ICD-10 clinical coding guidelines and conventions and oversees the medical coding activities of the Department
  21. Contribute towards the accomplishment and maintenance of the department’s Key Performance Indicators.
  22. Performs any other job-related duties as may be assigned by the Deputy Director of Clinical Services.



  1. Working knowledge of, and ability to interpret and apply MHMC policies and regulations, departmental guidelines and standard operating procedures.
  2. Advanced leadership and supervisory skills, coaching and team building skills and a high level of emotional intelligence.
  3. Strong knowledge and understanding of managing people in a highly unionized environment.
  4. Ability to manage employee workplace grievances and disciplinary matters.
  5. Advanced knowledge and understanding of modern business practices and application of technological solutions
  6. Advanced computer literacy skills; ability to manipulate software applications such as word processing, spreadsheets, databases and presentation programmes.
  7. Advanced organizational skills.
  8. Ability to work independently, set priorities and maintain absolute confidentiality in a fast-paced environment.
  9. Ability to work collaboratively, interact positively and communicate effectively with team members and internal and external clients and stakeholders.
  10. Intermediate level skills in handling complaints in an objective, fair, and unbiased manner.
  11. Advanced oral and written communication skills and interpersonal skills.
  12. Intermediate problem-solving, conflict management, and decision-making skills


  1. Bachelors' Degree in Health Information Management, Statistics or related field plus a minimum of five (5) years hospital or other health services related working experience in Health Information Management OR
  2. Associate Degree or equivalent qualification in Health Information Management, Health Science Administration, Statistics or related field plus at least seven (7) years related experience.
  3. Previous Electronic Health Record (EHR) administration experience preferred.


          Salary is commensurate with qualifications and experience

          When submitting your application please indicate the title of the position which you are applying for in the SUBJECT LINE. Interested persons are invited to submit a letter of application, Curriculum Vitae, along with certified copies of documents pertaining to qualifications, plus two (2) recent references via email and addressed to:


                    Senior Manager – Human Resources

                 Millennium Heights Medical Complex

                 Millennium Highway

                 Castries, St. Lucia


The deadline to send applications is August 31st, 2022.


Only shortlisted candidates will be contacted.

Ministry: Ministry of Health, Wellness and Elderly Affairs