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GOVERNMENT OF SAINT LUCIA
MINISTRY OF THE PUBLIC SERVICE, HOME AFFAIRS, LABOUR
AND GENDER AFFAIRS Department of the Public Service
VACANCY NOTICE
Applications are invited from suitably qualified persons for appointment to the post of
NETWORK ADMINISTRATOR/ENGINEER (ICT) II –
CUSTOMS AND EXCISE DEPARTMENT
A. RESPONSIBILITIES AND RELATIONSHIPS
1. To provide technical support in the management of the information communications technology (ICT)/network infrastructure of the Customs and Excise Department; and design, develop, install, configure and maintain computer networks, software and hardware, to ensure reliable and secure network service for the Department and key external organisations.
2. Responds to the Comptroller of Customs, Deputy Comptroller of Customs and liaises with heads of Division/units, software/hardware vendors and end-users at government agencies and external organisations on matters relating to work in progress.
B. DUTIES AND TASKS
- Designs and implements physical and wireless networks through the application of technological principles and techniques, to enable effective information sharing.
- Develops information systems contingency plans by designing, testing, implementing and documenting information communication technology backup and restore plans, and using appropriate software and strategies, to ensure data protection and business continuity.
- Undertakes preventative maintenance of hardware, software and network infrastructure by performing backups; conducting site visits to outstations and sub-offices; troubleshooting; and undertaking repairs, upgrades and replacements, to mitigate risk of failure and ensure data protection and functionality.
- Monitors and evaluates network performance by undertaking network traffic and security checks; analysing network bandwidth, system users, key metrics, and firewall reports; and conducting site visits to outstations and sub-offices, to ensure optimal network performance, reliability and the preservation of the integrity and security of information communication technology infrastructure.
- Installs, configures and maintains network infrastructure applications including operating systems, Microsoft servers, Linux servers, active directory domains, anti-virus, firewalls, Domain Name System (DNS) server hardware configurations, email servers, web servers, routers, switches and Automated Systems for Customs Data (ASYCUDA), in accordance with established procedures, to ensure optimal network functionality and continuity of service to internal and external stakeholders.
- Contributes to the development of information communication technology (ICT) systems by consulting with stakeholders, determining network requirements and identifying best practice for system development, to improve data accessibility, reliability and security, in accordance with budget, legislation and standards.
- Attends to reported network infrastructure issues by documenting and logging faults, testing connectivity, troubleshooting and making recommendations for corrective measures, to ensure business continuity and maintain efficiency and productivity.
- Facilitates continuous learning through training, workshops and meetings by applying effective training methodologies and presentation skills to build capacity of end users in software application, system use and network configuration and administration.
- Provide support to end-users at external organisations, various outstations and sub-offices by participating in focus group sessions and dialoguing, to determine stakeholder needs, network and system requirements and make recommendations for enhancements to end user experience.
- Participates in the development and implementation of the budget for information communication technology initiatives by determining organisational hardware and software requirements, conducting market research, sourcing quotations from vendors and identifying other expenses, to ensure access to funding, effective use of resources, and facilitate early detection and management of budget variations.
- Participates in the procurement of network infrastructure software and hardware by conducting research on developments in technologies and making recommendations on ICT machinery to be acquired, to ensure availability of current/up-to-date network infrastructure that enable operational efficiency and effectiveness.
- Develops and maintains proficient records management systems in accordance with standard operating procedures, to ensure the retention and accessibility of data that serve the information needs of stakeholders, enable reporting obligations and promote accountability and transparency.
- Responds to inquiries and/or complaints from internal and external customers and maintains an issues log, in accordance with standard operating procedures, to facilitate excellent service delivery and maximise customer satisfaction.
- Prepares status reports on work plans, in accordance with standard operating procedures, to allow for a review of set targets and objectives, facilitate decision-making and promote accountability.
- Performs any other job-related duties as may be assigned.
C. CONDITIONS
- Congenial accommodation is provided within a general administrative office with field work conducted.
- Institutional support is provided through the Constitution of Saint Lucia, civil service rules and regulations, collective agreements, standard operating procedures, Estimates of Revenue and Expenditure, Public Finance Management Act, 2020, Customs (Control and Management) Act, Computer Misuse Act, information communication technology (ICT) legislation and other relevant policy documents.
- Opportunities exist for personal development through established orientation and training programmes, as outlined in the Training and Development Policy for the Saint Lucia Public Service.
- May be required to work beyond the normal working hours.
- Required to remain current on practices and developments in the information communication technology field and emerging technologies.
- Required to demonstrate political acuity.
- Required to maintain integrity, confidentiality and professionalism in the conduct of duties.
- Required to be punctual and present for work, meetings, and other official appointments and activities.
- Required to operate office equipment by undertaking repetitive hand movements; fine motor coordination and sitting for prolonged periods.
- Required to shift/carry office supplies or equipment of light to moderate weight.
- Required to be exposed to electricity during the execution of certain duties and tasks.
- Salary and benefits are in accordance with that stipulated in the terms and conditions of employment.
D. KNOWLEDGE, SKILLS AND ABILITIES
- Advanced knowledge of, and ability to interpret and apply information communication technology principles and practices.
- Advanced knowledge of and ability to interpret and utilise network infrastructure including Microsoft domains, Active Directory, Microsoft Servers environment, client/server architecture, Domain Name System (DNS) servers, network analysis, technologies and information systems.
- Advanced knowledge of and ability to interpret and utilise internet protocols, hardware and software specifications for server/client platforms, network installation and configuration, systems security and diagnostic and repair techniques.
- Advanced knowledge of and ability to interpret and apply civil service rules and regulations, standard operating procedures, Customs (Control and Management) Act, Computer Misuse Act, information communication technology (ICT) legislation and other relevant policy documents.
- Intermediate knowledge of and ability to interpret and utilise Linux operating systems and Linux systems programming.
- Intermediate knowledge of the structure of the public service and ability to interpret and apply its administrative policies and procedures.
- Basic knowledge of and ability to interpret and apply Estimates of Revenue and Expenditure, Public Finance Management Act, 2020 and other relevant policy documents.
- Advanced computer literacy skills; with the ability to manipulate software applications such as word processing, databases, spreadsheets, presentation programmes, operating systems and Automated System for Customs Data (ASYCUDA).
- Advanced analytical and conceptualisation skills.
- Advanced interpersonal skills and demonstrates emotional intelligence.
- Advanced oral and written communication, listening and presentation skills.
- Intermediate negotiation skills.
- Intermediate organisational skills.
- Ability to effectively develop and maintain working relationships with team members and other stakeholders.
- Ability to manage time, meet deadlines and remain calm under pressure.
- Ability to exercise initiative and judgment in the execution of duties.
- Ability to adapt to organisational change.
E. EVALUATION CRITERIA
- Demonstrated knowledge of, and ability to interpret and apply information communication technology principles and practices.
- Demonstrated knowledge of and ability to interpret and utilise network infrastructure including Microsoft domains, Active Directory, Microsoft Servers environment, client/server architecture, Domain Name System (DNS) servers, network analysis, technologies and information systems.
- Demonstrated knowledge of and ability to interpret and utilise internet protocols, hardware and software specifications for server/client platforms, network installation and configuration, systems security and diagnostic and repair techniques.
- Demonstrated knowledge of and ability to interpret and apply civil service rules and regulations, standard operating procedures, Estimates of Revenue and Expenditure, Public Finance Management Act, 2020, Customs (Control and Management) Act, Computer Misuse Act, information communication technology (ICT) legislation and other relevant policy documents.
- Demonstrated knowledge of and ability to interpret and utilise Linux operating systems and Linux systems programming.
- Demonstrated knowledge of the structure of the public service and ability to interpret and apply its administrative policies and procedures.
- Demonstrated computer literacy skills.
- Demonstrated analytical and conceptualisation skills.
- Demonstrated interpersonal skills and emotional intelligence.
- Demonstrated effectiveness of oral and written communication, listening and presentation skills.
- Demonstrated negotiation skills.
- Demonstrated organisational skills.
- Demonstrated ability to effectively develop and maintain working relationships with team members and other stakeholders.
- Demonstrated ability to manage time, meet deadlines and remain calm under pressure.
- Demonstrated ability to maintain integrity, confidentiality and professionalism in the conduct of duties.
- Demonstrated ability to exercise initiative and judgment in the execution of duties.
- Demonstrate ability to complete assignments and tasks as defined by performance targets.
- Demonstrated ability to remain current on practices and developments in the information communication technology field and emerging technologies.
- Demonstrated political acuity.
- Demonstrated ability to prepare and submit reports that meet established standards.
- Demonstrated ability to adapt to organisational change.
F. QUALIFICATIONS AND EXPERIENCE
- Bachelor’s Degree in Computer Science, Computer Networking, System Administration or related field of study, plus one (1) year experience in a post at Grade 12; or one (1) year relevant professional experience; OR
- Bachelor’s Degree in Computer Science, Computer Networking, System Administration or related field of study, plus four (4) years’ in a post at Grade 10 or above; or four (4) years’ relevant professional experience; OR
G. SALARY
Salary is at the rate of EC $64,415.64 per annum (Grade 14, Step I).
HOW TO APPLY
Applications should be made on the prescribed Government of Saint Lucia Employment Application Form, and should be addressed to:
The Secretary
Public Service Commission
Sir Stanislaus James Building
The Waterfront
Castries, St. Lucia
Applications are to reach at the above address no later than April 14, 2023.
Only suitable candidates will be acknowledged.
Please be advised that candidates who meet the minimum qualifications and experience may not be considered for an interview; only the candidates with the best qualifications and experience will be short listed for interviews.
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