The Ministry of Health, Wellness and Elderly Affairs continues to demonstrate its commitment to high-quality healthcare by prioritizing staff development and service excellence across all facilities. Most recently, Dennery Hospital successfully concluded a Customer Satisfaction Training Workshop aimed at improving patient care through enhanced service delivery. 

The training, an initiative of the Performance-Based Financing (PBF) Project, brought together hospital staff and medical professionals in a hands-on, interactive setting designed to strengthen interpersonal communication, responsiveness to patient needs, and the overall patient experience. 

Principal Nursing Officer for Dennery Hospital, Yolanda Alcindor, emphasized the significance of the training for the hospital’s team and the community it serves. “We saw it fitting to train all the team members in Customer Satisfaction. The feedback has been very positive, and this training is aligned with our mission to ensure that when our clients visit, they feel the warmth, empathy, and professionalism they deserve. We want every patient to feel confident in the care they receive at Dennery Hospital,” Principal Nursing Officer for Dennery Hospital, Yolanda Alcindor. 

The sessions were facilitated by Betty Combie, Managing Director of Moz Inc., who provided targeted strategies designed for healthcare environments and helped staff identify key areas for growth. “This is Customer Satisfaction Training tailored for the health sector. We examined how to connect better with patients and how we can improve the quality of their overall experience. We tell people when it comes to customer satisfaction, it's not just about what you say it’s how you make people feel. The areas we have been covering are critical to building patient trust,” explained Managing Director Betty Moz Inc. 

The Ministry congratulates the staff of Dennery Hospital on their successful completion of the training and reaffirms its dedication to building a patient-centered culture marked by empathy, professionalism, and continuous improvement. Patients can look forward to more compassionate and responsive care as these new tools and approaches are integrated into daily hospital operations.